Customer service director
- PAIN
- 70% of L1 tickets repeat; the team is burning out.
- SOLUTION
- AI chatbot (WhatsApp + web) automates the repeats, escalates the rest.
Sentinel AI (a Kali-based pentest agent), DataGreat (a zero-hallucination RAG pipeline), and EnUcuzUcak (an autonomous price-discovery system) — production AI systems Solustiq built from scratch. We speak in shipped products, not slideware.
AI chatbot handles routine asks; escalation to humans
OCR + classification + summarization pipeline
RAG + grounded outputs + human-in-the-loop QA
PoC to production for a single workflow
Not hype — measurable business impact. Every AI project ties to a KPI.
Autonomous task-executing agents for pentest, support, sales, ops. Sentinel AI architecture derivatives — real production.
LLM power into your existing systems: summarization, classification, translation, content generation. Model-agnostic — no vendor lock-in.
Hallucination-free answers grounded in your documents, database, and content. Engineered with DataGreat's 0% hallucination discipline.
A 24/7 chatbot in your brand voice, trained on your data. WhatsApp Business API, Telegram, web widget.
Your in-house GPT for internal processes, support docs, sales playbook. Secure, controllable, audit-logged.
Offload repetitive knowledge work to an AI pipeline: document processing, email classification, invoice extraction, QA.
Every AI project anchors to a business KPI and begins with measurement.
Which business process? Which KPI? What data exists? Is AI the right tool — or is simple automation enough?
≈ 3 daysTry the model + RAG + prompt architecture on a small sample. Data cleaning, embedding.
≈ 10 daysProduction-grade pipeline: monitoring, fallback, cost guardrails, human-in-the-loop, audit log.
≈ 28 daysUser feedback, hallucination tracking, prompt iteration, model updates. Monthly QA loop.
≈ 30 daysNot hype — concrete answers to concrete pains.
Solustiq's own production AI systems.
Pentest AI built from scratch by Solustiq, integrated with the Kali Linux toolchain. Autonomous reconnaissance, vulnerability analysis, reporting; retest in the same session.
WTTC EIR 2025-grounded travel intelligence for 42 countries. RAG pipeline, sourced answers, 0% hallucination discipline.
Self-training price-discovery system across 900+ airlines. Trains itself, finds the optimal route in ~15 seconds.
Staged commitment for AI engagements.
Does AI fit our processes? Which use case first?
PoC to production for a single workflow.
Multiple AI use cases, continuous improvement.
No vendor lock-in — swapping models is a config change.
The most frequent field questions.
Three stages: (1) pick a concrete business process (not 'let's do AI'), (2) PoC to validate data/model fit, (3) production-grade pipeline — monitoring, fallback, cost guardrails, human-in-the-loop. First production version is achievable in 4–6 weeks.
Every AI project ties to a KPI: call duration, first-response rate, conversion, error rate, manual-hours saved. The PoC sets a baseline; post-production is compared against it. Typical ROI turns positive in 6–12 months.
Four-layer discipline: (1) RAG with sourcing — the model doesn't invent, it retrieves; (2) structured output enforcement (JSON schema); (3) human-in-the-loop feedback loop; (4) eval suite for continuous measurement. DataGreat hits 0% hallucination via this discipline.
A chatbot answers single questions. An AI agent executes multi-step tasks autonomously: uses tools (API calls, code execution), makes decisions, halts when needed. Sentinel AI is a typical agent — it runs the pentest process end-to-end.
Depends on the use case. Claude (Sonnet/Opus) for code and structured tasks; GPT-4 for creative writing and fast response; Mistral or self-hosted Llama for low-cost. We build model-agnostic — swapping is a config change.
Yes. Over WhatsApp Business API, in your brand voice, trained on your data — books appointments, tracks orders, answers questions, escalates to the team. Typical launch in 2–4 weeks.
No. In enterprise use, OpenAI/Anthropic don't include your data in model training (contractual guarantee). In a RAG architecture your data stays in the vector DB; only relevant slices are injected into the prompt. Self-hosted Llama is also an option — fully on your servers.
Two layers: (1) build cost ($25K–$150K typical), (2) runtime cost — $0.001–0.05 per LLM call. A typical enterprise chatbot runs $500–$3K/month in LLM cost. We set cost guardrails — no surprise bills.
Data prep: 1–2 weeks. PoC: 1 week. Production pipeline + monitoring: 2–3 weeks. Typical total 5–8 weeks. Data quality is the variable — clean data shortens it.
AI agent: an LLM-driven system that executes specific tasks. Autonomous agent: an agent that decides without human intervention (Sentinel AI). Agentic software: a system where multiple agents coordinate (multi-agent). All three live in our portfolio.
AI doesn't ship alone — it earns its keep as part of a vertical.
Where will AI add value vs. where is automation enough — we sort it together. Send the brief; we'll have a discovery proposal in a week.
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